Shipping policy

WHERE WE SHIP
We ship to addresses in the United States and Mexico.

PROCESSING TIME
Orders are processed within 1–3 business days after purchase.

DELIVERY TIME
Once shipped, orders typically arrive within 8–20 business days, depending on your state. Business days exclude weekends and public holidays. During peak seasons such as Black Friday and the holidays, carriers may experience additional delays.

Our products ship from our international fulfillment partners, which is why delivery takes longer than local shipping. We appreciate your patience!

SHIPPING COSTS
Shipping costs, if any, are shown at checkout before you complete your purchase.

ORDER TRACKING
You'll receive an email with your tracking number once your order ships. Tracking updates may take a few days to appear after you receive it.

SHIPPING ADDRESS
Please make sure your shipping address is correct before completing your purchase. If you need to update it, contact us as soon as possible — once your order has shipped, we can't change the address. We're not responsible for orders delivered to an incorrect address provided at checkout.

LOST OR UNDELIVERED ORDERS
If your order hasn't arrived within 20 business days after shipping, contact us and we'll look into it. If the package is confirmed lost, we'll send a replacement or issue a full refund.

If tracking shows your package as delivered but you haven't received it, please check around your property and with your neighbors, and allow 2 business days, since packages are sometimes marked as delivered early. If it still hasn't appeared, contact us and we'll help you investigate.